Shipping policy

<strong>AUM LIFE - SHIPPING AND DELIVERY</strong>

Effective date: 12th Aug, 2025


<strong>SECTION 1 - SCOPE</strong>


This policy covers fulfilment of: centre sessions and classes, workshops/events, curated retreats, and memberships delivered via Aum Life’s Urban Ashram and partner venues, as well as any digital confirmations or physical welcome materials (if applicable).


<strong>SECTION 2 - DIGITAL CONFIRMATIONS (PRIMARY MODE OF DELIVERY)</strong>


Immediate confirmation: On successful payment, booking confirmation and invoice are sent by email/WhatsApp; member accounts show updated entitlements where applicable.


What you receive: booking ID, date/time/venue (or “to be scheduled”), inclusions, and support contact.


If you don’t receive it: Check spam/blocked senders, then contact us with payment reference; we’ll reissue promptly.


<strong>SECTION 3 - CENTRE SESSIONS & CLASSES (MUMBAI)</strong>


Scheduling: You choose an available slot at checkout or via your member account; unscheduled purchases can be booked later, subject to availability.


Check‑in: Arrive 10 minutes early; present your name/booking ID at reception.


Operational window: Sessions are fulfilled during published centre hours (Mon–Fri 6:30–20:00; Sat 6:30–19:30; Sun 6:30–17:00). Special events may run outside these hours.


<strong>SECTION 4 - WORKSHOPS & EVENTS</strong>


Ticket delivery: Digital ticket/QR and event brief sent instantly after payment.


Changes: Speakers, formats, or timings may change; updated details are notified via email/WhatsApp.


<strong>SECTION 5 - RETREATS (WEEKEND, MULTI‑EXPERIENCE, PILGRIMAGE, INTERNATIONAL)</strong>


Booking pack: On payment, you receive a deposit/balance status, retreat outline, inclusions/exclusions, and next steps.


Pre‑departure kit: Final itinerary, meeting points, coordinator contact, and WhatsApp group invite are shared closer to departure.


Inclusions/exclusions: As specified per retreat (e.g., stays/meals/activities vs flights/visas/insurance/incidentals).


<strong>SECTION 6 - MEMBERSHIPS</strong>


Activation: Membership benefits/entitlements are added to your account after payment and are accessible via the centre/app/CRM journeys.


<strong>SECTION 7 - PHYSICAL SHIPMENTS (IF/WHEN APPLICABLE)</strong>


What we may ship: Optional welcome materials or merchandise.


Dispatch & carriers: Dispatched on business days via reputable couriers; tracking details are shared by email/WhatsApp.


Delivery attempts: If undelivered due to incorrect address/unavailability, re‑delivery charges may apply. Damage/shortage must be reported within 48 hours of receipt with photos.


<strong>SECTION 8 - DELIVERY ISSUES & DELAYS</strong>


Payment success, no confirmation: We will verify with the payment partner and honour valid bookings.


Event/retreat changes or cancellations by Aum Life: We will offer an alternative date or a refund/credit as per the Refund Policy.


<strong>SECTION 9 - ADDRESS, IDENTITY & SAFETY</strong>


We may request ID for retreat check‑ins or high‑value bookings, and a valid email/phone is required for digital delivery and operational updates.


<strong>SECTION 10 - SUPPORT</strong>


For any delivery/fulfilment queries (missing confirmation, rescheduling help, dispatch status): · namaste@aumlife.in · [+91 8655638967]


Support is available during centre operating hours; messages received after hours are handled on the next business day.